Shipping Policy

At this time, we are only able to ship within Canada. Free shipping for orders over $100.

For orders under $100 outside of the GTA, a flat shipping fee of $9.50 applies. At this time, we only ship within Ontario, Canada.

Processing time

Please allow 2 days for your order to be processed for shipping.  We make every effort to fulfill orders as quickly as possible.

How do I check the status of my order?

When your order is shipped, you will receive an email notification from us which will include a tracking number you can use to check status.  Please allow 48 hours for tracking information to become available.  

If you haven't received your order within 10 business days of receiving your shipping confirmation email, please contact us at (insert email) with your name and order number, and we will look into it for you.

If You’re Not Home
For warm weather, we kindly ask that you leave a cooler outside for the treats if you won’t be home. Once delivered, we are not responsible for mishandling or unattended products. Dehydrated treats should be stored properly to maintain freshness.

If you have any other questions about shipping, please reach out to us at info@animalkrackertreats.com.