Refund Policy

Refund Policy for Dehydrated Dog Treats

At Animal Krackers Treats, we are committed to providing the highest quality dehydrated dog treats. Due to the perishable nature of our products, we have a specific refund policy in place. Please review the details below to understand our terms for refunds.

Eligibility for Refunds

  1. Incorrect Product Received
    If you receive a product that differs from what you ordered, please notify us within 10 days of receipt. We may ask for a photo of the item received to verify the error.

  2. Product Issues
    If there is an issue with the product, such as spoilage or a defect, please contact us within 10 days of receipt to initiate a refund request. Photos or other details may be requested to verify the issue.

Refund Process

  • Contact Us: Email us at [info@animalkrackerstreats.com] or call us at [Customer Service Number] within 10 days of receiving your order. Be sure to include your order number, a description of the issue, and any relevant photos.

  • Condition of Returned Items: For a refund to be issued, the items must meet the following conditions:

    • Original Condition: Items must be uneaten, unthawed, and unused.
    • Original Packaging: Items must be returned in their original packaging.
    • Receipt: A valid receipt must be presented as proof of purchase.

  • Verification and Refund: Upon receiving and reviewing the product, we will verify that it meets the conditions listed above. If eligible, we will issue a refund to your original payment method or offer a replacement, depending on your preference and stock availability.

Refund Exclusions

  • Change of Mind: Refunds are not available for orders due to a change of mind or dissatisfaction unrelated to product quality or errors.
  • Time Limit: Refund or replacement requests must be made within 10 days of receiving the product. Unfortunately, we cannot process refunds or replacements after this period.

Additional Information

Refunds may take up to 10 business days to appear on your original payment method after approval. Animal Krackers Treats reserves the right to modify this policy at any time.

For questions or further assistance, please reach out to our team. We’re here to help!